Plunge House® Privacy Policy

Last Updated: 1/22/24

Plunge House®, LLC. d/b/a PLUNGE HOUSE® and its partners and affiliates (“we” or “Plunge House”) value your privacy and are committed to protecting it through our compliance with this privacy policy (the “Privacy Policy”).

WHAT DOES THIS PRIVACY POLICY APPLY TO?

We collect information about you directly from you and from other parties, as well as automatically through your use of our Site and App.
Information We Collect Directly From You. The information we collect from you depends on how you use our Site, App, and Services.

• To Schedule or Purchase Sessions Online. To create an account to sign up for plunge session or to purchase sessions online through our Site or our App, you must provide us with your name, physical address, email address, date of birth, phone number, height and weight, payment and billing information, and username and password. If you complete a membership agreement or sign up for a Plunge House® event, we also collect information that you provide about any health conditions that could affect your ability to participate in a plunge session. If you do not provide this information, you will not be able to create an online account, complete a membership agreement, or make a purchase.

We will also collect information about the plunge sessions you schedule and information about your purchases. You may also provide information about your preferences, such as your favorite facility’s.

• When You Visit a PLUNGE HOUSE® Facility. If you become a PLUNGE HOUSE® member by registering at an PLUNGE HOUSE® facility (whether owned by Ultimate or one of our franchisees), you must provide us or our franchisee (as applicable) with your name, physical address, email address, date of birth, phone number, height and weight, marital status, emergency contact information, and payment and billing information. We or our franchisee (as applicable) also will collect information that you provide about any health conditions that could affect your ability to participate in a plunge session. If you do not provide this information, we or our franchisee (as applicable) may not be able to offer our services to you.We or our franchisee (as applicable) also will collect information about the plunge sessions you schedule, details about your plunge frequency and goals (as provided by you), and information about your in-facility purchases. We or our franchisee (as applicable) will also collect information when you check in for a plunge session, such as your name, address, email address, member number, and facility location. If you provide your information to a facility owned by one of our franchisees, the franchisee will share the information you provide to us — please see the Information We Collect from Franchisees section below.
• When You Express Interest in Purchasing a PLUNGE HOUSE® Franchise. If you express interest in owning a PLUNGE HOUSE® franchise, we will collect your name, physical address, email address, phone number, information about your finances, information about the location in which you are interested in starting your franchise, and any other information you provide to us with your submission.
• Information We Collect from Franchisees. As described above, if you visit a Plunge PLUNGE HOUSE® facility owned by one of our franchisees, you will be providing your information directly to the franchisee. When you provide your information to a franchisee (including your in-facility sign up information, purchases you make at a franchise, and your plunge session information), the franchisee will make this information available to Ultimate. The franchisee, however, handles all billing and account administration, including determining how your information is used for the franchisee’s own marketing purposes in accordance with applicable laws. If you register for a plunge session at a different location from your home facility, then the owners of both facilities — the one at which you completed your plunge session and your home facility — will have access to information about your plunge session registration and participation.
• Information We Collect from Social Networking Sites. You may log into your online account or our Apps through Facebook. If you log in to your account or link your account to your Facebook profile, you must enter your Facebook email address and password. We will ask that you grant us permission to: (i) access your Facebook basic profile information (this includes your name, profile picture, gender, networks, user IDs, list of friends, date of birth, email address, and any other information you have set to public on your Facebook account); (ii) post to your wall; and (iii) access posts in your newsfeed. If you allow us to have access to this information, then we will have access to this information even if you have chosen not to make that information public through Facebook.

We store the information we receive from Facebook with other information that we collect from you or receive about you in accordance with this Policy. Any social networking site, such as Facebook, controls the information it collects from you pursuant to its own terms. For information about how a social networking site may use and disclose the information it collects about you, including any information you make public through the social networking site, please consult the social network’s privacy policy. We have no control over how any social networking sites use or disclose the personal information they collect about you.

We also collect information about you when you interact with us on social networking platforms. If you message us or tag us in a social network post, we will collect information about your message or the post we are tagged in.
Information We Collect Automatically. We automatically collect information about your use of our Site and Apps through cookies, web beacons, and other technologies, including technologies designed for mobile apps. To the extent permitted by applicable law, we combine this information with other information we collect about you, including your personal information. Please see the section “Cookies and Other Tracking Mechanisms” below for more information.

Site:  

• domain name;
• your browser type and operating system;
• web pages you view on the Site; links you click on the Site; your IP address;
• the length of time you visit our Site and or use our Services;
• the referring URL, or the webpage that led you to our Site; and
• your device’s location information, with your permission, to help identify PLUNGE HOUSE® Elite Fitness facilities located in your area and to help us market the PLUNGE HOUSE® Fitness services.

App:

• mobile device ID; device name and model; operating system type, name, and version;
• language information;
• activities within the App; and the length of time that you are logged into our App;
• location information. With your permission, we will collect location information from your mobile device to: (1) track and map your out-of-facility run/walk plunge sessions that you initiate in the App; (2) help you identify PLUNGE HOUSE® facilities located in your area; and (3) to help us market the PLUNGE HOUSE® services. You may turn off this feature through the location settings on your mobile device.

HOW DO WE USE YOUR INFORMATION?

We use your information, including your personal information, for the following purposes:

• To provide our services to you, to communicate with you about your use of our services, to respond to your inquiries, to fulfill your orders, and for other customer service purposes.
• To tailor the content and information we may send or display to you, to offer location customization, to offer personalized help and instructions, and to otherwise personalize your experiences while using the Site and App. For example, we will display upcoming plunge sessions at your preferred facility’s, or we may use your location information to show you PLUNGE HOUSE® facilities in your area. We also use information collected through body scans, and your App out-of-facility plunge sessions to customize plunge session programs and sessions and to conduct plunge session challenges.
• For marketing and promotional purposes in accordance with applicable laws. For example, we use your information, such as your email address, to send you news and newsletters, special offers and promotions, or to otherwise contact you about products, services, plunge sessions, or other information we think may interest you.
• We use your information (typically in the aggregate) to assist us in advertising the PLUNGE HOUSE brand on unaffiliated websites and in evaluating the success of our adverting campaigns (including our online targeted advertising and offline promotional campaigns).
• To better understand how users’ access and use our Site and Apps, both on an aggregated and individualized basis, in order to improve our Site and Apps and respond to user desires and preferences, and for other research and analytical purposes.
• To administer our membership reward program.
• To administer surveys and questionnaires, such as for market research or member satisfaction purposes.
• To develop our franchise program. For example, if you inquire about operating an PLUNGE HOUSE® franchise, we will use your information to assess your suitability for owning one of our franchises.
• To enable our franchisees to provide services to you in their independently owned and operated facility’s. In addition, if a franchisee leaves our franchise system, we will assist with facilitating the franchise’s transition to a new owner, including ensuring that the respective facility’s members’ personal information is transitioned to the new owner to ensure the members continue to receive services.
• To comply with legal and regulatory obligations, as part of our general business operations, and for other business administration purposes, including authenticating your identity, maintaining customer records, to monitor your compliance with any of your agreements with us, to collect debts owed to us, to safeguard our business interests, and to manage or transfer our assets or liabilities, for example in the case of an acquisition, disposition, or ‎‎merger, as described below.
• Where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud or error, situations involving potential threats to the safety of any person, or violations of our Terms of Use or this Privacy Policy.
• For other purposes we may inform you about from time to time.

CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

PLUNGE HOUSE® strives to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:

In accordance with applicable law, we will send periodic promotional communications to you. You may opt-out of such communications by following the opt-out instructions contained in the communication, or if you have opted-in to our promotional text messages, replying STOP. We will process opt-out requests in accordance with applicable law. If you opt-out of receiving promotional communications about recommendations or other information we think may interest you, we may still send you communications about your account or any services you have requested or received from us. App users may enable or disable push notifications by adjusting their App or device settings.

Our franchisees also send their own marketing communications in accordance with applicable law. If you no longer wish to receive marketing communications from our franchisees, you will need to separately opt-out of the respective franchisee’s marketing communications. We do not control, and are not responsible for, the promotional communications sent by our franchisees.

HOW WE SHARE YOUR INFORMATION
We may share your information, including personal information, as follows:

• Plunge Sessions and Challenges. If you participate in a plunge session challenge, you may share your name and plunge session information with other challenge participants. You may also share information about your plunge sessions and challenges you participate in with your social media accounts.
• PLUNGE HOUSE® Franchisees. If we collect information from you requesting a trial plunge session in your area, we will provide that information to the local franchisee. When you sign up for a plunge session or schedule or purchase sessions through our Site or App or in-person at a facility, such information is hosted by Mariana Tek. (“Mariana”), a service provider under contract with PLUNGE HOUSE® and our franchisees. All data hosted by Mariana is made available to PLUNGE HOUSE® and the franchise owner of your home facility (if applicable). If you complete a plunge session at a facility different from your home facility, then your data will be available to the owners of both facilities. If a franchisee sells or otherwise transfers its franchise, we will transfer member information controlled by the outgoing franchisee to the successor franchisee. If you utilize a body scanner at a franchisee-owned facility, we will share your scan results with that franchisee.
• Health-focused Apps and Websites. With your consent, we may share your personal information, including plunge session and health data, with unaffiliated health-focused mobile applications and websites to help you track your health and wellness information. If you choose to share your information with these apps, your personal information, including your health information, will be used in accordance with those apps’ and websites’ own privacy policies, not this one. Before consenting to sharing your personal information with any third-party apps or websites, you should make sure that you have read, understood and agree to their own privacy policy and terms of use.
• Service Providers. We disclose the information we collect from you to our vendors, service providers, contractors, and agents who perform functions on our behalf. In particular, the plunge session sign-up portal is hosted by Mariana; as noted above, when you register for a plunge session, your information is available to the owner of that particular location and to PLUNGE HOUSE®.

We also disclose information in the following circumstances:

• Business Transfers. If (i) we or our affiliates are or may be acquired by, merged with, or invested in by another company, or (ii) if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may transfer the information we have collected from you to the other company. As part of the business transfer process, we will share certain of your personal information with lenders, auditors, and advisors, including attorneys and consultants.
• In Response to Legal Process. We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, or other legal process, such as in response to a court order or a subpoena.
• To Protect Us and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Policy, or where it is reasonably necessary as evidence in litigation in which Ultimate is involved.
• Aggregate and De-Identified Information. We may share aggregate, de-identified, or anonymized information about users and members with others for marketing, advertising, research, or similar purposes.

CHILDREN UNDER THE AGE OF 13

Our Site, Apps and services are not designed for children under 13 years of age. No one under age 13 may provide any Personal Information to (or on) the Website. We do not knowingly collect Personal Information from children under 13. If you are under 13, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, e-mail address, or any screen name or user name you may use. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information.

California residents under 16 years of age may have additional rights regarding the collection and sale of their Personal Information. Please see Your California Privacy Rights for more information.

OUR USE OF COOKIES AND OTHER TRACKING MECHANISMS

We and our service providers use cookies and other tracking mechanisms to track information about your use of our Site and App. We may combine this information with other personal information we collect from you (and our service providers may do so on our behalf).

Cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and App, while others are used to enable a faster log-in process or to allow us to track your activities at our Site and App.

Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse certain areas of the Site, but some features may not function.

Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web or mobile application pages. We may use clear GIFs (aka web beacons, web bugs or pixel tags), in connection with our Site and App to, among other things, track the activities of Site visitors and App users, help us manage content, and compile statistics about usage of our Site and Apps. We and our service providers also use clear GIFs in HTML emails to our customers to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

Analytics. We use automated devices and applications, such as Adobe Analytics and Google Analytics, to evaluate usage of our Site, and to the extent permitted, our Apps. We also may use other analytic means to evaluate our Site and Apps. We use these tools to help us improve our Site’s and Apps’ performance and user experiences. These entities may use cookies and other tracking technologies, such as web beacons or local storage objects (LSOs), to perform their services. To opt-out of Adobe Analytics, please visit https://www.adobe.com/privacy/opt-out.html. To learn more about Google’s privacy practices, please review the Google Privacy Policy at

https://www.google.com/policies/privacy/.

You can also download the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout.

Do Not Track. Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies); you also may opt out of targeted advertising by following the instructions in the Ad Networks section.

Ad Networks. We use network advertisers to serve advertisements on unaffiliated websites or other media (e.g., social networking platforms). This enables us and network advertisers to target advertisements to you for products and services in which you might be interested. Ad network providers, advertisers, sponsors, and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs, and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. These cookies and other technologies are governed by each entity’s specific privacy policy, not this one. We may provide these advertisers with information, including personal information, about you.

We may disclose certain information (such as your email address) to Facebook Custom Audiences (for more information on Facebook Custom Audience go here or to opt-out, go to the Facebook ad preferences page)—so that we can better target ads and content to you and others with similar interests on other websites or media (“Custom Audiences”). We may also work with other ad networks and marketing platforms that enable us and other participants to target ads to Custom Audiences submitted by us and others. You may also control how Facebook and other ad networks display certain ads to you, as explained further in their respective privacy policies or by using the opt-outs described below.

Users in the United States may opt out of many ad networks. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising and their choices regarding having information used by DAA companies. You may also go to the Network Advertising Initiative (“NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising and their choices regarding having information used by NAI members.

Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page opt you out from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our Site or on other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on a consumer choice website, your opt out may not be effective.

HOW WE PROECT YOUR INFORMATION

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions and other information will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy or security measures contained on the Website.

PRIVACY POLICY UPDATES

This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site and App. If we make any changes to this Policy that materially affect our practices with regard to the personal information, we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site and App.

CONTACT US

This Privacy Policy is to provide you with and explain the PLUNGE HOUSE® policy regarding your Personal Information and the measures to be taken to protect and properly use it. If you have any questions about this Privacy Policy, please feel free to e-mail us at privacy@theplungehouse.com or write us at:

PLUNGE HOUSE®, LLC
Attn: Privacy Team
3216 South Blvd. Suite 201
Charlotte, North Carolina 28209

Attn: Privacy Team
privacy@theplungehouse.com

ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS

If you are a California resident, California law may provide you with additional rights regarding our use of your Personal Information. California Privacy laws require that we provide California residents information about how we use their personal information, whether collected online or offline, and this section is intended to satisfy that requirement.

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our App that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes.

Categories of Personal Information that We Collect, Disclose, and Sell

Below we identify the categories of personal information that we collect about California consumers and households, the purposes for which we use each category, and whether we disclose or sell information within each category.

Please note our data collection practices set forth below are not different than those described above; the California Consumer Privacy Act (“CCPA”) specifies particular information that we need to discuss in our Privacy Policy, and, in this section, we have reorganized the discussion above into the categories as outlined by the CCPA.

Categories of Personal Information	Do We Collect?	Do We Disclose for Business Purposes?	Do We Sell or May We Sell?
NAME, CONTACT INFORMATION AND IDENTIFIERS: Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, or other similar identifiers. For example, the information you provide us when you become an PLUNGE HOUSE® member or sign up for a trial plunge session.	YES	YES	YES
PROTECTED CLASSIFICATIONS: Characteristics of protected classifications under California or federal law such as sex, age, and disability. For example, we collect sex and age information from members.	YES	YES	YES
PURCHASE HISTORY AND TENDENCIES: Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. For example, we collect information about your preferred facilities and your plunge session package purchase history.	YES	YES	YES
BIOMETRIC INFORMATION: Physiological, biological or behavioral characteristics that can be used alone or in combination with each other to establish individual identity, including gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information. For example, we collect your heartrate information.	YES	YES	YES
USAGE DATA: Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a resident’s interaction with an internet website, application, or advertisement. For example, we automatically collect information when you visit our Site or use our Apps, such as the pages you view.	YES	YES	YES
GEOLOCATION DATA: Precise geographic location information about a particular individual or device. For example, we collect your mobile device’s location information to help you find nearby facilities.	YES	YES	YES
AUDIO/VISUAL: Audio, electronic, visual, or similar information. For example, we may video record facility activity for our own marketing and social media content.	YES	YES	YES
EMPLOYMENT HISTORY: Professional or employment-related information. For example, we may collect your business contact information if you join through a corporate membership.	YES	YES	YES
PROFILES AND INFERENCES: Inferences drawn from any of the information identified above to create a profile about a resident reflecting the resident’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	YES	YES	YES

Right to Opt-Out.California residents have the right to opt-out of our “Sale” of their personal information. California defines the term “Sale” broadly, and includes, our selling, renting, releasing, disclosing, disseminating, making available, transferring or otherwise communicating (collectively a “Sale”) California residents’ personal information to another business or third party for monetary or other valuable consideration. Please note that while some of our sharing of personal information may be a “Sale” as defined by CCPA, we do not sell personal information for monetary compensation.  California residents may exercise their right to opt-out the Sale of their personal information by completing our CCPA rights request form at [Enter Do Not Sell My Information Link ] or by contacting us at [1-980-998-0298].

Right to Opt-In. We do not sell personal information about residents who we know are younger than 16 years old.

Notice at Collection. We are required to notify California residents, at or before the point of collection of their personal information, the categories of personal information collected and the purposes for which such information is used.
Verifiable Requests to Delete, and Requests to Know.Subject to certain exceptions, California residents have the right to make the following requests, at no charge, up to twice every 12 months:
Right to Deletion: California residents have the right to request deletion of their personal information that we have collected about them, subject to certain exemptions, and to have such personal information deleted, except where necessary for any of a list of exempt purposes.
Right to Know – Right to a Copy: California residents have the right to request a copy of the specific pieces of personal information that we have collected about them in the prior 12 months and to have this delivered, free of charge, either (a) by mail or (b) electronically in a portable and, to the extent technically feasible, readily useable format that allows the individual to transmit this information to another entity without hindrance.
Right to Know – Right to Information: California residents have the right to request that we provide them certain information about how we have handled their personal information in the prior 12 months, including the:

• Categories of personal information collected;
• Categories or sources of personal information;
• Business and/or commercial purposes for collecting or selling their personal information;
• Categories of third parties/with whom we have disclosed or shared their personal information;
• Categories of personal information we have disclosed or shared with a third party for a business purpose;
• Categories of third parties to whom the residents’ personal information has been sold and the specific categories of personal information sold to each category of third party.

Submitting Requests.Requests to exercise the Right to Deletion, Right to a Copy, and/or the Right to Information may be submitted by California residents on our CCPA rights request form at [Enter Do Not Sell My Information Link], as well as by contacting us at [1-980-998-0298]. We will respond to verifiable requests received from California consumers as required by law.
Right to Non-Discrimination, and Incentives.The CCPA prohibits discrimination against California residents for exercising their rights under the CCPA and imposes requirements on any financial incentives offered to California residents related to their personal information.
Discrimination: Businesses may not discriminate against residents who exercise their rights under CCPA. Discrimination may exist where a business denies or provides a different level or quality of goods or services, or charges (or suggests that it will charge) different prices or rates or impose penalties on residents who exercise their CCPA rights, unless doing so is reasonably related to the value provided to the business by the residents’ data.
Disclosure of Incentives: If businesses offer any financial incentives for the collection, sale or deletion of California residents’ personal information, residents have the right to be notified of any financial incentives offers and their material terms, the right is not included in such offers without prior informed opt-in consent, and the right to be able to opt-out of such offers at any time. Businesses may not offer unjust, unreasonable, coercive or usurious financial incentives.  We do not offer any financial incentives at this time.